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We are committed to bringing our customers the most advanced technologies in POS systems.
We are committed to maintaining the competitive advantage our advanced technology solutions provide our clients. We do this by continually upgrading our systems, at no charge to our clients. These upgrades reflect not only advances in information technologies, but also the changing needs of our retail and restaurant industry clients.
We are committed to providing our clients uninterrupted services. We do that because of the design of our technology architecture, for example, by providing redundant servers; and, because of our operating policies provide continuous and secure backup of your client’s data. And, because our technical staff is available for problem solving 24 hours a day, 7 days a week.
And finally, we are committed to maintaining relationships with our customers. Our relationship commitment is based on continuous two-way communications that POSnet enables by providing secure access to a client relationship Web site specifically set aside for each client account.
The Web site is where clients can find out about new developments that might be of interest to them and where they can also resolve problems specific to their account. Here’s a sample of the processes that each client’s privileged user is provided at their customized POSnet Web site:
- Problem reporting
The place to report non-urgent problems or questions and where you will receive a response within 24 hours.
- Problem resolution status
The place to find the history and status of all problems, including urgent technical problems reported by the client.
- Frequently Asked Questions
Search by key word(s) to locate information about topics related to POSnet systems and services
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- Access POSnet's On-line User Manual
Ideal for training purposes and to find out how to use new features
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- General feedback
A place where the client let's us know about their experiences with our system and share ideas for future improvements. These communications will often be shared with our other clients
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- Re-order supplies
Just do it on-line. No need for paperwork
- New equipment order
On-line ordering, safe and secure
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